Any item bought from Talisa Jewellery – including personalised pieces – can be returned.

If you are not satisfied with an item you have purchased, you may return it for a full refund within 100 days from the original shipping date at no extra cost.

To discuss a return or cancellation, please email us at support@talisa.com.

If you wish to return an item for a refund or exchange, simply email us at support@talisa.com. Within 24 hours one of our customer‑service representatives will get back to you with details on how to receive your refund or arrange the exchange

Once we receive your returned product, your refund will be processed and credited back to the account you used to make the purchase within 3-5 working days.

To return or exchange a gift, simply email us at support@talisa.com. One of our customer‑service representatives will get back to you within 24 hours with instructions on how to proceed with the refund or exchange.

You can easily cancel any order you place. If you wish to cancel a purchase, please email us at support@talisa.com with your order number and full name. Cancellations are processed on the same day we receive your request.

Because most of our jewellery pieces are personalised, your special item is already factored into the shipping time-frame.

From the day your order is placed, delivery to the United Kingdom takes 7-10 working days.

We offer free shipping on all of our jewellery - no minimum spend required.

Your order may be subject to import duties and taxes once the shipment reaches your country. The typical duty‑and‑tax rate is around 20 % of the value of the merchandise, but this figure is only a general guideline and can vary depending on the destination.

Each customer is responsible for any customs charges that may be applied to international shipments. Talisa Jewellery has no control over these fees and is not liable for any actions taken by customs or delivery services.

You can quickly and easily view the status of your order in your Talisa Account

1. Log in first.

2. Click on the ‘My account’ link on the bottom bar of the homepage.

3. Once you are logged in, click on “My Orders” in the menu list on the left hand side of the page.

If you haven't created an account with us you can go into the link below to fill in your information and check the status of your order: Check Order Status

If you can’t see your order in your account, it usually means you created an account after placing the order as a guest. Please email us at support@talisa.com and we’ll link the order to your account promptly so you can view it there.

To amend an order, simply email us with the order number and customer name to support@talisa.com. We’ll update the order for you – please note that changes may affect the delivery date.

If you haven’t received an order‑confirmation email, email support@talisa.com with your full name. One of our customer‑service representatives will reply promptly with all the details of your order.

We provide a brief guide on our website called Find Your Ring Size. For the most accurate result, measure a ring you already own and compare its diameter to our ring‑sizing chart.

The number of birthstones on each piece of jewellery is fixed and displayed on every product page. If you have reached that limit, we cannot add any additional birthstones.

For all our rings, bracelets and horizontally‑styled necklaces, the birthstones are arranged from left to right. For vertically‑styled necklaces they are laid out from top to bottom.

Keep your jewellery in good condition:
• Store it in a dry place when you’re not wearing it.
• To clean, start by wiping away fingerprints or oil‑stains with a soft, lint‑free cloth.
• For sterling silver pieces, a gentle polish will do the trick. You can buy a good quality silver cream at most jewellers, drugstores or supermarkets.
• If you prefer a DIY option, a little lemon juice or even a dab of toothpaste on a soft toothbrush works well – just rinse with warm water and wipe dry with a clean cloth.

Leather Bracelets

• Although leather is technically waterproof, we advise taking it off before swimming, bathing or showering – prolonged contact with water can alter its size and overall appearance over time.
• You may wear it to bed if you find it comfortable; many customers report that it’s gentler on the skin to remove it before sleep.
• Leather is a robust material, but avoid harsh chemicals and extreme temperatures. Otherwise, no extra care is needed.

Beaded Bracelets

• Store them in a dry place when not worn.
• Clean simply by wiping away fingerprints or oil‑stains with a soft, lint‑free cloth – do not use any cleaning agents.
• Avoid contact with perfume or other chemicals that could damage the beads; it’s best to put on your bracelet after applying fragrance.
• Remove it before showering or swimming to preserve its condition.

Yes, all of our silver jewellery is sterling silver stamped with 925.

We source the metal from United Precious Metal Refining, a manufacturer based in the USA.

The jewellery is crafted with Alloy S 88, which has been de‑oxidised and offers excellent resistance to tarnish.

Clean water won’t change the colour of sterling silver, but any chemicals in the water can. To keep your pieces looking their best, remove them before showering or swimming. Soaps and shampoos often contain additives that may dull the finish, and chlorine from pools or salt from sea water can also affect the appearance.

AIf you notice a colour change, a simple silver polish will restore its shine – it works wonders!

All our gold‑plated pieces feature a high‑quality 1.5 µm coating. How long the finish lasts depends largely on how you care for your jewellery. Each person’s skin has its own acidic pH and moisture level, which can gradually wear away the plating – especially on items that stay in constant contact with skin such as rings and bracelets. Earrings or necklaces are usually less affected. To prolong the life of the gold layer, remove plated pieces before you shower, swim or engage in vigorous physical activity. When not wearing them, store your plated jewellery in a sealed plastic bag to protect it from dust, humidity and accidental scratches.

If you receive a message saying that your payment failed, double‑check the billing details and make sure the credit‑card number you entered is correct. Should you still have trouble after verifying all of your information, email us at support@talisa.com - our customer‑service team will be happy to help.

Rest assured, our payments are highly secure. We partner only with payment providers that meet the strictest industry standards and guidelines.You don’t need to worry when you place an order - we do not store your credit‑card details or any prohibited data.

We run sales frequently. Join our mailing list to know about upcoming occasions when you can shop with a deeper discount. Registered customers enjoy a special extra 5% discount on all orders.

All registered customers receive a further 5% discount on every purchase made on our website. The extra discount is applied automatically when you shop while logged in. If you don’t yet have an account, you can create it yourself or simply place an order – we’ll set up the account for you right away.

If you lose access to your account, simply e‑mail support@talisa.com. Once we confirm it’s yours, we’ll either change the email address on file or reset your password for you.