Exchange: Should you wish to exchange your item, you have the flexibility to choose from our collection and stay within the same budget. For each specific order, you can initiate an exchange only once.

To begin the exchange process, please select the new item you desire in the same price range as the original order and contact our support team at support@talisa.com.

Refund: If your purchase doesn't meet your expectations, we're more than happy to issue a refund within 30 days of the shipping date. To initiate a refund, please reach out to our support team at support@talisa.com.

Return Label: One of our customer service reps will follow up with you with instructions and an optional shipping label for a nominal charge (the cost of the label may be deducted from your refund).Please ship the item to us within 10 days of receiving the return label.

To receive a return label, please contact our customer support team at support@talisa.com.

Plating and Vermeil Care Guarantee: We stand behind the quality of our gold-plated and gold vermeil jewelry. Normal light fading of the gold layer after 6 months is expected with regular wear and is not considered a defect. However, if your item shows unusual plating wear beyond this timeframe, we are happy to offer a free remake.

To request a return, please email us to support@talisa.com. One of our customer service reps will follow up with you with instructions and an optional shipping label for a nominal charge (the cost of the label may be deducted from your refund).

CANCELLATION POLICY

If you would like to cancel your purchase, please contact us at support@talisa.com.

Cancellations will be processed on the day we receive your cancellation request. Your refund approval can take up to 7 days.

DAMAGES

if your item is damaged within 100 days of your order date please email us at support@talisa.com and we will do our best to help you

Talisa Jewellery reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please email us: support@talisa.com.